To continue to keep everyone that enters the venue safe and provide the very best experience for our customers, the following guidelines are in place to reassure and protect everyone at the National Ice Centre

Take a test and keep everyone in the venue safe
We encourage visitors to take a lateral flow test ahead of attending the National Ice Centre, regardless of whether they’ve been vaccinated. If you test positive, refunds are available upon providing proof of a positive Covid-19 test result.

Lateral flow testing for our contracted staff is compulsory and all casual staff must take a lateral flow test before they arrive at work and must prove they are negative.

Please do not visit us if you feel unwell with Covid symptoms, if you have a positive Covid test, or have been told to self-isolate.

Face coverings
We’re encouraging all visitors to be responsible and to continue to wear a face covering during their visit, especially while moving around the venue and interacting with our staff in food & beverage areas.

Hand hygiene
Free sanitiser stations can be found across the venue and we encourage all visitors to wash their hands wherever possible and sanitise regularly.

In line with government guidelines, we will provide the optimum amount of fresh air to all spaces to minimise the risk of transmission of Covid-19. Where possible, all suitable windows and doors will be used to maximise fresh air movement and spaces where adequate fresh air levels are more challenging to achieve, will be risk assessed and additional measures such as capacity controls will be considered.

Enhanced cleaning
We’ve enhanced our cleaning regime before, during and after public skating sessions. All surfaces throughout the venue are sanitised using long lasting cleaning solutions.

We’re moving towards being a cashless venue and encourage visitors to pay by contactless or card wherever possible.

We’re all in this together
We’re all at different stages of comfort as the easing of restrictions are rolled out. Please be mindful and respectful of other customers in the venue who may be more, or less, cautious than you are.

We’ve also made some permanent changes to bookings and entry to the venue…
All public skating tickets and lessons must be pre-booked via our website. Unfortunately, you will not be able to book public skating or lessons at the venue
Please arrive no earlier than 30 minutes prior to your booking
Entry to the venue will remain on Bolero Square next to the wall (to the right of Bolero Square).