VENUE FACILITIES

The National Ice Centre boasts a range of facilities and services to enhance your visit. Our main facilities are detailed below, but if you have any other questions about the venue or our services please visit our Accessibility page,  FAQ section or Contact Us.

Also remember to read our Tips & Advice before you visit, in order to ensure your ice skating experience at the National Ice Centre is a safe and memorable one.

SKATE HIRE

Before you hit the ice you’ll need one essential item – your ice skates! Pick up your skates from the Skate Hire counter, located next to the ice rink on level 1. We have over 1,500 pairs of skates in a variety of sizes from child size 5 to adult size 15. Be aware, on busy sessions demand can be high for skates. You can also buy your own skates from our Ice Locker store which is located on level 2 of the venue alongside the main entrance.

LOCKERS

Keep all your belongings safe while you’re on the ice by storing them in one of our lockers. Lockers are located within the skate hire area at a charge of 50p per opening (by purchasing a token from one of the machines). Larger lockers are also available at a charge of £1 – look out for the £1 stickers on the front of the lockers!

ON-ICE EQUIPMENT

Our fun on-ice equipment characters are available for children who require assistance with their first steps onto the ice. Penguins, snowmen, ice scooters and seals are available to hire for just £2 per 30 minutes.
(feature large images of characters)

Our on ice characters are fun and we want you to be safe so please note:

  • On-ice equipment must be supervised by a parent or guardian over the age of 16 at all times
  • On-ice equipment is not allowed on club sessions or theme nights
  • On-ice equipment should be front facing at all times and the user must be wearing skates
  • Do not stand on the front of the equipment
  • On-ice equipment is not to be used for games or racing, skating rules are to be followed at all times
  • On-ice equipment is available on a first come first served basis, subject to availability
  • At peak times the hire period is restricted to 30 minutes per session/per customer
  • Please return on-ice equipment to the collection point at the end of the hire period ready for the next user
  • Those considered of a good skating ability but within the height restrictions will not be allowed to use the on-ice equipment

CHILD SAFE WRISTBANDS & MEETING POINTS

The National Ice Centre offers a ‘Child Safe Wristband’ service as an additional security measure to assist parents, guardians and staff, in finding children who have been separated from them whilst inside the venue.

To obtain a free wristband for your child, visit the Customer Services office located in the main foyer on level 2. A contact telephone number should be written on the wristband and in the event of your child being lost, you will be contacted on the number provided once your child has been found.

Meeting points provide a convenient and safe location for people to meet, should they get separated from their family/group. The National Ice Centre has two meeting points:

Level 1 Meeting Point – In front of the lifts
Level 2 Meeting Point – Top of the staircase leading to the NIC ice rink (to the right of the lifts)

If you lose a child at the venue, please go directly to the meeting point if pre-arranged or speak to a member of staff.

CASH MACHINES

We have three cash machines at the venue, two in the main foyer on level 2 and one on Lower Parliament Street. Please be aware these do charge for cash withdrawals as displayed on the screens.

CHANGING PLACES TOILET & BABY CHANGE

The National Ice Centre has accessible toilet facilities and baby changing units within easy reach of the ice rink, as well as a dedicated Changing Places facility. Find out more about our Changing Places toilet facility.

ICE LOCKER

Ice Locker is the UK’s largest Ice Sports store, and it’s located right here at the National Ice Centre. It stocks clothing and equipment for most ice sports, including skates, sticks, helmets and gloves. It is the official club shop for the GMB Nottingham Panthers and is also home to the UK’s only Bauer Pro Store. We have specialist staff available for each ice sports discipline, who can advise you on the best products and equipment and ensure everything fits correctly.

In addition to shopping in-store, you can visit the Ice Locker website for all your ice sport’s needs. Order online to receive 10% off the in-store price.

Ice Locker Opening Times

Monday: 11am – 7pm
Tuesday: 11am – 7pm
Wednesday: 11am – 7pm
Thursday: 11am – 7pm
Friday: 11am – 7pm
Saturday: 9am – 5pm
Sunday: 9am – 5pm

Ice Locker Services

Skate Sharpening – We offer two different skate sharpening services within our Ice Locker store

Figure Boot Stretching – We can stretch your figure/dance boots to ensure they fit well so you are comfortable while skating.

Blade Fitting – We can fit figure, dance or hockey blades. You’ll need to leave your skates with us for up to 48 hours.

Heat Moulding – We are able to use our skate oven on certain ice hockey skates to help mould your skates to ensure optimum fit and comfort.

Skate Fitting – Our staff are always happy to help with any questions you may have about skates and skating equipment. We can help you to decide which skates would be best for specific activities and we’ll ensure your skates fit correctly before purchase.

Goalie Fitting – We can do full measurements and fittings for all goalie needs, with the largest range of goalie equipment in the UK.

Helmet Fitting and Ice Hockey Equipment Fitting – We have an extensive range of helmets and hockey equipment. We can advise you on the correct products for your needs and ensure that they fit correctly before purchase.