Accessibility

We take accessibility very seriously. It’s important to us that people from all walks of life can visit and enjoy our venue. That’s why we do our utmost to ensure that no individual or group is reasonably excluded from any of our activities, facilities or services we offer. Throughout the calendar, we offer a range of ice skating opportunities for those with disabilities, and their families.

This is as well as our relaxed skating sessions, which we hold every month for those who would benefit from a calm and quiet environment while on the ice, with no music or flashing lights. 

ICE SKATING

The ice can be accessed on skates, in a wheelchair or in a purpose built sledge (sledge must be booked in advance). Coaches can be booked at an additional charge to provide support. Structured lessons and one-on-one coaching is available separately, or ice can be hired on a private basis for groups. Call freephone 0808 164 4616 to enquire.

ACCESSIBLE PARKING

A public blue badge holder car park is situated directly next to the venue on Dean Street. This facility is operated by Nottingham City Council and works on a first come first serve basis. On street parking is also available on nearby streets if you need somewhere close to park.

DROP OFF AND ENTRANCES

We have a taxi rank located on Lower Parliament Street, this allows vehicles to drop off and pick up. The main entrances can be accessed by using the lift on Lower Parliament Street from the taxi rank, or via Bolero Square situated just off Barker Gate. Both entrances allow flat floor access and are both equipped with an automatic opening door.

CHANGING PLACES FACILITY

Our changing places facility is accessible via the main foyer lift on level 3 of the venue, available 9am-11pm daily. The room includes a mobile height adjustable changing bench and ceiling track hoist system. Please contact Box Office in the foyer should you require a RADAR key.

ACCESSIBLE FACILITIES

Accessible toilets are provided on every level and are situated in all our main public areas, as well as meeting all standards set out in British Standard Design of Buildings 8300.

LIFTS AND WHEELCHAIR ACCESS

Lifts operate to all floors within the venue and are wide enough to accommodate a standard wheelchair. Our main foyer doors (79cm wide) open automatically. The public skating entrance doors (160cm wide) do not open automatically.

ASSISTANCE DOGS

Assistance dogs are welcomed in the venue, however please be aware that noise levels are increased during certain sessions. Please inform one of our Box Office team if an assistance dog will be accompanying you to a session upon booking.

SENSORY TOURS

For those customers that require familiarising themselves with the venue before attending a skating session, please contact our Box Office on freephone 0808 164 4616 to arrange a suitable time.

EMERGENCY EVACUATION

We operate a Personal Emergency Evacuation Plan (PEEP) for all our disabled customers. This highlights the nearest and safest exit out of the venue in the event of an emergency; you will be offered this upon your booking or arrival at the venue.