We do our utmost to ensure that neither by action nor inaction will any individual or group be reasonably excluded from any activities, facilities or services we offer. Please view our Accessibility video above which highlights some of the benefits of our venue!
We offer ice skating opportunities for people with disabilities and their families. Depending on individual requirements, the ice can be accessed on skates, in a wheelchair or in one of our purpose built sledges (sledges must be booked in advanced). Coaches can be booked in advance at an additional charge to provide support. Booking in advance is essential and structured lessons and one-on-one coaching are also available separately. Ice can be hired on a private basis for groups, please enquire with our Box Office for more information.
For further information or to book email Box Office or call 0843 373 3000.
Calls to 0843 373 3000 cost 7 pence per minute plus your phone company’s access charge. Calls from mobiles may be higher and are dependent on your mobile company’s charges and tariffs.
A public blue badge holder car park is situated directly next to the venue, located on Dean Street. This facility is operated by Nottingham City Council and works on a first come first serve basis. On street parking is also available on nearby streets if you are looking for somewhere close to park.
Drop off and entrances
We have a taxi rank located on Lower Parliament Street, this allows vehicles to drop off and pick up. The main entrances can be accessed by using the lift on Lower Parliament Street from the taxi rank, or via Bolero Square situated just off Barker Gate. Both entrances allow flat floor access and are both equipped with an automatic opening door.
Changing places facility
Our changing places facility is located on Level 3 of the venue and is accessible via the main foyer lifts. The room includes a mobile height adjustable changing bench, ceiling track hoist system and plenty of space to operate safely. The facility is available between the hours of 9.00am and 11.00pm, for those that require a RADAR key, please contact a member of Box Office in the main foyer. Please note for health and safety reasons, we do not provide slings for the hoist.
Accessible toilets are provided on every level and are situated in all our main public areas, as well as meeting all standards set out in British Standard Design of buildings 8300.
Lifts and wheelchair access
Lifts operate to all floors within the venue and are wide enough to accommodate a standard wheelchair. Lift dimensions and key door sizes are as follows:
Main foyer lifts are 79cm wide, 207cm high and open automatically
External public lift is 79cm wide, 139cm high and opens automatically
Executive Suite concourse doors are 70cm wide and do not open automatically
Main foyer automatic doors are 90cm and open automatically
Public Skating entrance doors are 160cm wide and do not open automatically
Assistance dogs are welcomed in the venue, however please be aware that noise levels are increased during certain events. Please inform one of our Box Office team if an assistance dog will be accompanying you to an event upon booking.
For those customers that require familiarising themselves with the venue before attending an event or skating session, please contact our Box Office on 0843 373 3000 to arrange a suitable time.
The National Ice Centre operates a Personal Emergency Evacuation Plan (PEEP) for all our disabled customers. This highlights the nearest and safest exit out of the venue in the event of an emergency; you will be offered this upon your booking or arrival at the venue.
If you have any questions or queries regarding access to the venue please contact our Accessibility Officer via 0843 373 3000.