FAQ’s

Prices vary depending on which session you choose to go to. Visit our Times & Prices section for full details of the different sessions and price types.
Yes! For groups of ten people or more, a discount is available on any of our public skating sessions at a cost of £4.50 per person when you book in advance (minimum 24 hours). This cost includes skate hire. To discuss your requirements in more detail, contact our Group Sales Executive on 0115 8533137.

For the discounted rates to apply, groups must be booked for 10 or more people, pre-booked in advance via our Group Sales Executive and payment must be made in one installment.

A family of four can come and skate with us for a total of £27.
A family of five can come and skate with us for a total of £33.
These costs include skate hire for everyone.
On-ice equipment is available on a first come first served basis, subject to availability and is therefore not available to book in advance. You can book on-ice equipment when purchasing your skating tickets at the Box Office in the main foyer at a cost of £2 per half an hour.

The equipment is not available for the Friday and Saturday night club sessions.

Our skating lessons run throughout the year in six weeks blocks. Visit our Skating Lessons section for information on future course dates.
As a guide we recommend that children no younger than 18 months old skate on the ice. This will ensure enough time is given to develop their walking skills. Our parent & toddler sessions are well suited for the youngest skaters. We recommend booking in advance, as space on the ice/ toys are limited and sessions can sell out.

Tots skating lessons are also available for children aged under 5 (we recommend a minimum age of 24 months). Our experienced coaches will take your little ones from learning to stand on the ice to fully fledged skaters. Contact Box Office by email or call 0843 373 3000 for full details of what the programme entails and future course dates.

There is an age restriction of 8 years and above for children not accompanied by an adult for all skating sessions. The club sessions offer skating in a controlled and supervised environment but please be aware that it is darker than usual as the lights are down. You will need to be happy that your child is a confident skater and ensure that they are supervised at all times.
We suggest you wear comfortable, loose fitting warm clothes and cosy socks! Wearing a few layers is a good idea so you can take off or add clothing when you need to. A pair of gloves might also come in useful but this is not essential.

Lower half hockey kit including hockey skates can be worn at any public skating session.

We do not permit scarves during skating as they could fall onto the ice nor do we permit hoods up on jumpers as hoods can limit a skater’s view.

No food or drink purchased off site is allowed in the venue as stated in our T&Cs.
We have a great selection of food and drink in our Sub Zero Café located alongside the ice rink.
Yes, our Ice Locker store offers hand skate sharpening and machine sharpening. Find out more about our skate sharpening services.
The smallest skates are junior size 5. The largest skates are adult size 15.
We offer free child safe wristbands for your children in the unfortunate event they are separated from a parent or guardian. A contact telephone number should be written on the wristbands and in the event of your child being lost, you will be contacted by Box Office. You can collect your wristband from Box Office located in the main foyer on level 2.