FAQs

TICKETS

Please visit our Times & Prices section of the website for full details of the different sessions and prices.

Yes! For groups of ten people or more, a discount is available on any of our public skating sessions at a cost of £5.00 per person when you book in advance (minimum 24 hours). This cost includes skate hire. To discuss your requirements in more detail, contact our Groups team on 0115 8533137.

For the discounted rates to apply, groups must be booked for 10 or more people, pre-booked in advance via our groups team and payment must be made in one installment.

Yes, student tickets are £5 including skate hire to any session other than theme parties. We would need to see a physical NUS, University or College card when purchasing at the Box Office.  We do not accept the UniDays app as proof of being a student.

We currently do not have a loyalty scheme for ice skating. However, a Weekend ticket is available for £10 that will allow you to attend both the Friday and Saturday evening Club sessions that week. We also have discounts for families, groups, students, seniors, City Card Holders and Active Nottingham members.

A family of three can come and skate with us for £21.75

A family of four can come and skate with us for a total of £29.

A family of five can come and skate with us for a total of £35.

The offers are valid with a maximum of two adults in the party.

Under 5’s skate for free so bear this in mind when booking your tickets!

Please visit our times & prices page for the full breakdown.

No, our prices are the same all year round.

You do not have to book in advance and can just pay at our Box Office on the day. However, by booking in advance you do guarantee your tickets if the session is popular and can avoid any queues at the Box Office to buy tickets. We can email your tickets so that you can print them off in advance or show on your phone on arrival!

Please visit our times & prices page for more information.

ICE SKATING & ICE EQUIPMENT

We have a number of different items of ice equipment that can help toddlers and youngsters with skating – snowmen, penguins, seals etc. Those available for use will vary depending on the height of the skater. We also have equipment that toddlers can sit on whilst being pushed by an adult. On ice equipment can be hired for £3 and is subject to availability.

Yes, you are more than welcome to come along and watch. We have some seating at the side of the ice and would recommend wrapping up warm! You can also see the ice from our Sub Zero café, so you can grab yourself a drink or some food whilst watching if you wish!

Yes, Ice Locker offers hand skate sharpening and machine sharpening.

The smallest skates are child size 5. The largest skates are adult size 15.

Our skating lessons run throughout the year in six weeks blocks. Visit our Skating Lessons page for information on future course dates.

You can view our skating lessons progression chart to find out which grades you need to achieve for different ice sports disciplines.

As a guide we recommend that children no younger than 18 months old skate on the ice. This will ensure enough time is given to develop their walking skills. If bringing youngsters under 5, we do have a cordoned off area in the centre of the ice, which you are welcome to use, which provides a great learning environment where you can make use of the on ice equipment available. We welcome parents/carers with young children and will do everything we can to help you have a great time on the ice!

Tots skating lessons are also available for children aged under 5 (we recommend a minimum age of 24 months). Our experienced coaches will take your little ones from learning to stand on the ice to fully fledged skaters. Contact Box Office by email or call 0843 373 3000 for full details of what the programme entails and future course dates.

There is an age restriction of 8 years and above for children not accompanied by an adult for all skating sessions. The club sessions offer skating in a controlled and supervised environment, but please be aware that it is darker than usual as the lights are down and the session is popular with teenagers and young adults. You will need to be happy that your child is a confident skater and ensure that they are supervised at all times.

No food or drink purchased off site is allowed in the venue as stated in our T&Cs.

We have a great selection of food and drink in our Sub Zero café located alongside the ice rink.

Speak to one of the coaches when you’re down on the ice or speak to our Box Office Team who will arrange for a coach to contact you. Prices can vary depending on the coach.

GROUPS

We usually say that a comfortable number is between 30-60, we try to split groups up into even numbers for each game station (as it gives everyone the same amount of time to have a go at the task). If you did wish to bring a different number, do let us know and we can look at what would be best to accommodate your group for a fun day at the National Ice Centre.

We hire the rink out for team building sessions on an hourly basis, so it just depends how long you would like on the ice.

We always start off our team building sessions with a small introduction into the basics of skating, this helps to build confidence and break the ice (pardon the pun). We also have skate aids that can assist with anyone who wants a little bit extra support whilst on the ice.

All ages are welcome to take part in the sessions, we just recommend that all participants are confident enough to try something new (and bring their competitiveness with them).

Absolutely, we invite spectators to sit in one of our Ice Hockey players bench zones, and we encourage photography and videos throughout (just so you can show others how competitive your colleagues and friends are).

OTHER

Enjoy parking within just a few minutes’ walk of the National Ice Centre! A new car park situated by BioCity (NG2 4LA), is available for all National Ice Centre customers to use so you can park up and get onto the ice faster! View car parking tariffs

See our car park map for other nearby car parks.

Yes, you can buy a locker token from us for 50p, either at the Box Office or downstairs near Skate Hire. Please note they are single use tokens.

Yes, we do! Please visit the birthday parties section of our website which will give much more information on what you can purchase and what is included.

We offer free child safe wristbands for your children in the unfortunate event they are separated from a parent or guardian. A contact telephone number should be written on the wristbands and in the event of your child being lost, you will be contacted by Box Office. You can collect your wristband from Box Office located in the main foyer on level 2.

Yes. We are committed to providing a safe environment and ensuring the welfare of children and adults whilst at our venue and have a number of safeguarding policies and procedures in place.

You can find out the many ways we lessen our environmental impact by reading our Environmental Policy.