REOPENING AND YOUR SAFETY AFTER THE COVID-19 PANDEMIC
We recommend that customers wear face coverings in crowded areas such as skate hire, toilets and lifts.
We ask that that you arrive no earlier than 30 minutes prior to your session. You will be asked to wait outside if you arrive before this time so please be sure to dress for the weather.
Staff will direct you to the skate hire area via the balcony above our CCM rink.
We politely ask that all bookings are made online via our website, this is to ensure you are guaranteed a skating slot.
Yes, spectators are now welcome. Please ensure you sit in one of our designated spectator areas.
Yes, skate hire is available and included in the price of your admission ticket. You will need to queue in the blue ‘Collection’ lane. You will be asked to keep your shoes and store these safely in a locker. This is to ensure minimal contact between our staff and customers. Be sure to ask for the same size as your standard shoe size.
We recommend that you continue to wear a face covering in crowded areas while you are getting ready to go on the ice.
Please exit the ice to remove your skates and take them back to the counter via the pink ‘Return’ lane.
Yes, all on ice equipment is still available for hire. Each piece of equipment is handed out fully cleaned and ready for you to use. On-ice equipment is £4 and can be purchased from skate hire. Contactless payments are preferred.
Toilets, baby feed and baby change are available by the ice rink. We recommend that you wear a face covering in crowded areas.
Lockers will still be available for use. Locker tokens can be purchased for 50p from any of our token machines and from skate hire. Contactless payments are preferred.
Skating lesson customers will receive a free locker token on the day of their lesson.
The venue will be cleaned daily. Throughout the day you will see our staff conducting regular cleaning of all touch points across the venue. We ask all customers to use the hand sanitizer stations placed around the venue to support us in keeping customers and staff safe.
ICE SKATING & ICE EQUIPMENT
We have a number of different items of ice equipment that can help toddlers and youngsters with skating – snowmen, penguins, mini zamboni’s, seals etc. Those available for use will vary depending on the height of the skater. We also have equipment that toddlers can sit on whilst being pushed by an adult. On ice equipment can be hired for £4.00 and are subject to availability.
Yes, you are more than welcome to come along and watch. We have some seating at the side of the ice and would recommend wrapping up warm! You can also see the ice from our Sub Zero café, so you can grab yourself a drink or some food whilst watching if you wish!
Yes! We currently offer speed skates and figure skates for public skating sessions.
The smallest skates are child size 5. The largest skates are adult size 15.
Our skating lessons run throughout the year in six weeks blocks. Visit our skating lessons page for information on future course dates.
You can view our skating lessons progression chart to find out which grades you need to achieve for different ice sports disciplines.
As a guide we recommend that children no younger than 18 months old skate on the ice. This will ensure enough time is given to develop their walking skills. If bringing youngsters under 5, we do have a cordoned off area in the centre of the ice, which you are welcome to use, which provides a great learning environment where you can make use of the on ice equipment available. We welcome parents/carers with young children and will do everything we can to help you have a great time on the ice!
Tots skating lessons are also available for children aged under 5 (we recommend a minimum age of 24 months). Our experienced coaches will take your little ones from learning to stand on the ice to fully fledged skaters. Contact Box Office by email for full details of what the programme entails and future course dates.
There is an age restriction of 8 years and above for children not accompanied by an adult for all skating sessions. The club sessions offer skating in a controlled and supervised environment, but please be aware that it is darker than usual as the lights are down and the session is popular with teenagers and young adults. You will need to be happy that your child is a confident skater and ensure that they are supervised at all times.
We usually say that a comfortable number is between 30-60, we try to split groups up into even numbers for each game station (as it gives everyone the same amount of time to have a go at the task). If you did wish to bring a different number, do let us know and we can look at what would be best to accommodate your group for a fun day at the National Ice Centre.
We hire the rink out for team building sessions on an hourly basis, so it just depends how long you would like on the ice.
We always start off our team building sessions with a small introduction into the basics of skating, this helps to build confidence and break the ice (pardon the pun). We also have skate aids that can assist with anyone who wants a little bit extra support whilst on the ice.
All ages are welcome to take part in the sessions, we just recommend that all participants are confident enough to try something new (and bring their competitiveness with them).
Absolutely, we invite spectators to sit in one of our Ice Hockey players bench zones, and we encourage photography and videos throughout (just so you can show others how competitive your colleagues and friends are).
Yes, you can buy a locker token from us for 50p at Skate Hire. Please note they are single use tokens.
Yes, we do! Please visit the birthday parties section of our website which will give much more information on what you can purchase and what’s included.
We offer free child safe wristbands for your children in the unfortunate event they are separated from a parent or guardian. A contact telephone number should be written on the wristbands and in the event of your child being lost, you will be contacted by Box Office. You can collect your wristband from Box Office located in the main foyer on level 2.
Yes. We are committed to providing a safe environment and ensuring the welfare of children and adults whilst at our venue and have a number of safeguarding policies and procedures in place.
You can find out the many ways we lessen our environmental impact by reading our environmental policy.